Freight Claim Damage Procedure
1. Customer _________________________________________________________________ 2. Job Name _________________________________________________________________ 3. Make sure the customer wrote on the BOL that the crate was damaged when delivered 4. Ask the customer to take pictures of the damaged crate and parts that were affected and email them to orders@redlinegaragegear.com and include the word “Remake” in the subject line so that […]
Continue readingHow to change a dealers email address
If a dealer is requesting a change in his email address, make the following changes…RPM- Go to the internal software and under the dealers name, change the email he has on fileInfusionsoft- Change the email address in InfusionsoftDatabase- Change the email that is also on the website. http://www.redlinegaragegear.com/is-api/index.php?r=agent/index
Continue readingPhone Numbers
Phone Numbers Troy Greenberg: (815) 494-6079 Bart Maddrell: (815) 543-1472 Von Ortiz: (815) 543-1471 Mark Schmeling: (815) 218-2996 Nate Stearns: (815) 708-3016 Dale Randall: (815) 289-5949 Danielle Hammond: (815) 742-1019 Brian Vegter: (815) 494-1781 Ale Alvarez: (815) 543-3520 Bill Garrity: (815) 543-0017 Perry Tiemann: (815) 494-1972
Continue readingHow To Use Grasshopper Phone Service
How grasshopper works 1. When someone calls one of the 800 numbers or the main GCC number the caller will hear the menu and they can select either a department or a specific person’s extension. 2. If the caller selects a “Department” (Powder Coating, Commercial Casework, Garage / Closet Order Processing) a. Grass hopper will ring the first […]
Continue readingPhone System Extensions
Departments Ext 0 GCC Operator – Goes to VM Ext 1 Redline Customer Service – Goes to Perry Ext 2 GarageCabinets.com Customer Service – Goes to Justcall Ext 3 The Garage Shop -Goes to Troy Ext 4 Garage/Closet Order Entry – Goes to Dale Ext 6 Accounting – Goes to Troy except Wednesday it goes to Jan, then to Troy Employees Ext 701 […]
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