How To Use Grasshopper Phone Service
How grasshopper works
1. When someone calls one of the 800 numbers or the main GCC number the caller will hear the menu and they can select either a department or a specific person’s extension.
2. If the caller selects a "Department" (Powder Coating, Commercial Casework, Garage / Closet Order Processing)
a. Grass hopper will ring the first number on the list if the first number is within the time window of accepting phone calls, if not then it will go to the 2nd number, and so on.
b. If the call is not picked up it will go to Grasshopper voice mail.
c. Grasshopper will then transcribe the phone call and email it to the people associated with that department
3. If the caller selects an “Employee”:
a. Grasshopper will ring the phone number that is listed.
b. If the call is not picked up the call will go to Grasshopper Voice mail.
4. (Note) If the caller calls the cell phone directly then grasshopper features are not in use, it will work like a regular phone does. You must set up the voicemail on the phone because if someone calls directly the phone will use that voicemail if the call is not picked up.
Grasshopper Features
1. Grasshopper Voicemail - Grasshopper will then transcribe the phone call and email it to the people associated with that department. There is also an mp3 of the voicemail attached to the email. You can also view or listen to the voicemails from your Grasshopper dashboard.
2. Grasshopper Voicemail Features:
a. You can customize your voicemail greeting
b. Add a vacation greeting
3. Putting a call on hold or transfer a call
4. Have other Questions? Checkout Grasshopper Support
Grasshopper Login and Screens
1. Login https://portal.grasshopper.com/Login.aspx
2. Explanation of screens