2. Job Name _________________________________________________________________
3. Make sure the customer wrote on the BOL that the crate was damaged when delivered
4. Ask the customer to take pictures of the damaged crate and parts that were affected and email them to orders@redlinegaragegear.com and include the word "Remake" in the subject line so that it goes to the right person.
5. Get the cost for replacement parts along with shipping to the customer
6. Get a claim form from the carrier, fill it out and send it back (see below for UPS Freight)
7. Set an appointment up in outlook for 1 week to follow up with rep. to make sure the claim was filed and get the claim number. _____________________________________
8. Set an appointment up in outlook for 1 month out to follow up with rep. to check on payment. Notes _________________________________________________________________________
9. Set an appointment up in outlook for 1 month out to follow up with rep. to check on payment. Notes _________________________________________________________________________
